What period do memberships cover?
Our memberships are yearly with access to the club facilities between the end of May through to September each year.
When does membership open each year?
Existing members can begin to renew after February 15th. We open membership to non-members after March 15th. All memberships are on a first-come-first-serve basis.
What is the difference between a general/individual membership and a lesson membership?
Lesson memberships are for those individuals who wish to enroll their children in swim lessons but do not have a general or individual membership.
General/Individual memberships do not need to purchase a swim lesson membership as they receive lesson discounts as part of their membership tier.
Please Note: We created the lesson membership in 2023 to be in compliance with IRS regulations for non-profits.
Why can individual memberships no longer purchase additional guest passes?
In the past there has been some confusion regarding whether people should select a general or individual membership with several members joining as an individual member and using guest passes to bring family members to the club to save money. To deter this from happening in the future the individual membership can no longer purchase guest passes beyond the 5 they receive as part of their membership tier.
If you have more than one person that resides in your household that you would like to have club access, please purchase a general membership. Thank you for your understanding.
I have a nanny/grandparent who takes care of my kids. Do they have to have a membership?
One caretaker may come with member children in lieu of a member parent/guardian as part of the General membership, as long as they have a valid waiver on file.
Caretakers may not come to the club without the member family. Caretakers must have a guest pass when they come to the club with the membership holders as a guest, not in a caretaker capacity.
Navigating Member Splash
What is Member Splash?
Member Splash is a platform designed specifically for swim clubs. The Cabana Club wanted a better solution than our former platform, Wild Apricot, to manage memberships as well as look at ways we could expand our services. Member Splash allows us that and so much more.
Members can now easily add their family members, nannies, grandparents and babysitters, purchase additional guest passes through their account and we will soon be introducing a club directory so members can stay connected with the community even when not at the pool.
How do I login to Member Splash to see my account information?
To login to view your Cabana Club account:
- Click on the Log In button at the top right of the page. If accessing from a mobile device, click the three lines to view the drop-down menu..
- Your Username: Your username is the email associated with your account
- Your Password: You created this password when you created your account
New members logging in for the first time can use the temporary password: cabanaclubsouth. After you login you will be asked to change your password.
IMPORTANT: If you ever lose your password you can use the password reset link found on the login page, but this requires a valid email address on file. You can store one email address per adult member by clicking the three dots to the right of the member’s name and clicking the edit icon next to their name on the member account screen.
I forgot my password. How do I reset it?
If you ever lose your password you can use the password reset link found on the login page, but this requires a valid email address on file. You can store one email address per adult member by clicking the three dots to the right of the member’s name and clicking the edit icon next to their name on the member account screen.
How do I edit my account information in Member Splash?
Once you log in you can add, delete and modify members on your account, add an image for each family member, add an emergency contact and so much more. We have provided instructions below to help you navigate your account with ease.
- Add/Delete Members: Click the three dots to the right of Members. If you need to delete a member, click the three dots next to the member and delete. Please remember, all members must have the same permanent address.
- Edit Member Information: Click the three dots next to the member’s name and edit name, phone, email, gender, member type and/or date of birth.
- Profile Image: Upload profile images of each individual on your family’s membership. To do so, click the three dots next to the member’s name and select ADD PHOTO. Upload a photo by clicking on the pencil tool and then click on the UPLOAD IMAGE icon. Please use a close-up, head shot or cropped face photo. (This is optional. If you choose not to upload a picture, a valid ID with address is required at check in)
- Edit Account Information: Click the three dots to the right of Account Summary and select Edit Account Details . You can change your username here, change the billing contact, and update your address. Make sure you are using the address which is associated with your credit card. You can also change your password here by selecting Change Password.
- Emergency Contact: Everyone should have an emergency contact on file. To add an emergency contact click the three dots next to Emergency Contact and add name and phone number.
Still have questions? You can email us at email@example.com and one of our volunteer Board members will get back to you.
How do I pay for my membership each year?
Please Note: Returning members can pay for their annual membership after February 15th each year. Any attempts to renew before that will be refunded. New members can apply for a new membership after March 15th each year.
All memberships are on a first-come-first serve basis and sell out quickly!
To access the Payments screen, click on the words “PAY HERE” in the Account Summary section of your Cabana Club account.
Note: you will not be able to make a payment without completing any REQUIRED fields noted on the screen. Once you have completed the required items and clicked on your dues payment, you will choose your method of payment and be taken to a second screen to check out. We accept:
- Credit/Debit Card – If you are paying by credit card, enter credit card number, expiration date and CVV. Note: Please be sure the address on file with your credit card company matches the address entered into your member account.
- Check – If you are paying by check, please download and print the invoice you will see on the page and mail into the address provided.
- To finalize your payment, click the “Submit Payment” button at the bottom of the screen.
Member Splash is saying I can not proceed until I sign all required forms but I can’t seem to find where to sign?
Members must sign our hold harmless and club rules form each year. To sign off the form simply find the list of members and next to each adult on the account there will be a blue paper icon. Click on the icon and a pop-up window will appear with the form to complete.
How do I access Member Splash’s mobile app?
Member Splash has what is known as a progressive web app. A progressive web app (PWA) is an app that’s built using web platform technologies, but that provides a user experience like that of a platform-specific app. Below are instructions on how to save the mobile app onto your phone whether an iPhone or Android.
INSTALLING ONTO AN iPHONE
- In your phone’s Safari browser, navigate to mobile.membersplash.com.
- Tap the Share icon (below) located at the bottom of the screen.
- When the list of choices appear, scroll down and tap Add to Home Screen.
- Tap Add in the top right.
- You are done! You can now use the icon to open the app from your home screen.
INSTALLING ON TO AN ANDROID PHONE
- In your phone’s Chrome browser, navigate to mobile.membersplash.com.
- Tap the three-dot overflow menu in the top-right corner
- Tap Add to home screen. Chrome will prompt you to enter a name for the app before adding it to your home screen.
4. Some screens look like this, click Install app to add to your phone.
5. You are done! You can now use the icon to open the app from your home screen.
Do you have to reserve the barbecue grills at the Club?
Members do not have to reserve the barbecue grills but you must bring your own charcoal. The Club does provide grilling utensils as well as a brush so that you can clean the grill after use.
Is there anything I should know when using the barbecues at the club?
- Before moving a charcoal grill from the patio storage area outside of the clubhouse check for hot ashes or coals inside of the grill and in the ashtray below the grill. If hot ashes or coals are present lightly spray with water to minimize dust, then dump ashes in the metal garbage can designated for ash disposal.
- Move the grill to a place on the Cabana grounds where you wish to do your grilling. Keep in mind that the briquets will produce quite a bit of smoke when they first ignite. Pick an area that will not expose other members to excessive smoke and with no combustible materials in the immediate vicinity.
- Use a chimney starter and a piece of paper to start the briquets OR pile the briquets in a pyramid shape and douse with lighter fluid before igniting them. Whichever method you choose, be sure to remove the cooking grill first and place the chimney or briquet pyramid on the smaller bottom briquet grill. This keeps the fire safely inside the well of the grill.
- Never use gasoline or kerosene to light a charcoal fire. Additional lighting fluid should not be added to an already lit charcoal grill.
- Keep vents open while cooking. Charcoal briquettes and wood chunks need oxygen to burn.
- When finished cooking you can cool the briquets by placing the lid on the BBQ and closing the top and bottom vents. The lack of oxygen will cool the briquets while you eat.
- Before returning the grill to the storage area, spray the briquets and ashtray with water then carefully dump them into the metal garbage can designated for ash disposal. Alternatively, you can douse the coals with water then wrap them in foil and dispose in the metal garbage can designated for ash disposal. Do not transport a grill with hot coals across the Cabana grounds.
What is the water temperature in the pool?
We aim to keep the water temperature at 83 degrees F. It may fluctuate a bit due to varying weather conditions.
What is the definition of non-swimming children?
Non-swimming children are defined as having minimum water competency skills including: able to enter the water, get a breath, stay afloat, change position, swim a distance and then get out of the water safely. For non-swimming children, a parent/caregiver must be in the pool with them at all times and within arms reach of the child. Rings, arm floaties, lifejackets, vests or any floatation device do not replace the parent’s responsibility for that child.
Why is my child being asked to take a swim test?
Please be aware that the club offers, and at times requires, swim tests for children who wish to swim in the deep end. If you would like your child to be able to go in the deep end, please ask one of the lifeguards for a swim test or a lifeguard may require a swim test for a child they see struggling in the deep end. The swim test will help show if your child has the water competency skills to be in the deep end without direct supervision.
If they have not passed the swim test they can not be in the deep end without a supervising adult within arm’s reach.
What is "adult swim"?
The club offers adult swim time 20 minutes at the top of the hour beginning 1 hour after opening. As this coincides with lifeguard breaks, it is important to keep the pool at a limited capacity during this time. Additional rules are as follows:
- Children 8 or older that are strong swimmers and can continuously swim for 2 laps or more may utilize this time to do laps but lifeguards may use their discretion to ask children to leave the pool if they are struggling or interfering with adults doing laps. Please Note: Adult swim time is NOT a time to teach your children how to swim.
- We request that lap swimming take place on the far side of the pool closest to the pump house to avoid bumping into floating adults.
- Adults may be in the pool to stay cool and just relax. Others may use the time for lap swim. Whatever you choose, be respectful of other people’s space.
- During adult only hours on weekends, NO children are allowed on club property for any reason. If you are setting up for a party, please make childcare arrangements off site. This will be strictly enforced.
Can pool toys be used at the pool?
We get this question a lot and the answer depends to some degree on how busy the pool is and whether the items are being used safely. Some toys are fine on a quiet day but when it’s crowded, our lifeguards may tell you not to use them. It might seem inconsistent, but our goal is to ensure the safety of all swimmers and the comfort of those around the pool deck. Generally, the rules are:
- Dos: Pool and beach toys that are 12″ or smaller if they do not interfere with other swimmers. Soft splash balls. Diving sticks and rings. Water wings and other small personal flotation devices.
- Dont’s: Water balloons, any kind of squirting toys, tubes or guns. Footballs and other items that are not designed for water play. Large floating inflatables (think alligators and dolphins), mats or large inner tubes. Mermaid or mono fins as they restrict movement.
- Throwing balls or other objects over large areas where swimmers are present is not permitted. Same goes for throwing kids!
A full list of pool toys allowed can be found on our Rules page here.
What are the air quality closure rules?
The Cabana Club will be closed to our members if the Air Quality Index (AQI) reaches or exceeds 151. The AQI is a standardized index used to communicate air quality levels. An AQI value of 151 or higher indicates that the air quality is unhealthy and may cause health risks.
In the event that air quality meets or exceeds 151, the following procedures will be followed:
- Immediate Closure: Once it is determined that the AQI is 151 or higher, the pool facility will be closed immediately to all members and staff. Please note: The Board may at times take preemptive action if air quality is expected to reach levels that would exceed 151 and close the pool early to ensure the safety of our community
- Notification: An official announcement of the pool facility closure will be made through various channels, including but not limited to: Posting notices at the pool entrance, Updating the pool facility’s website with closure information and Sending notifications to our members via email
- Reopening: The pool facility will remain closed until air quality level is below 151 and the Club has available staffing to cover the pool reopening
County, State or Federal mandated closures due to emergency health protocols
There may be times we need to limit club access or close the club all together due to a national, state or county health mandate or climate emergency. When these situations arise we will provide our members as much information that we have available as to how these mandated protocols will effect membership and club hours.